Privacy Policy

At Trendora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our Shopify store.

Information We Collect

When you browse or place an order on our website, we may collect personal information such as your name, phone number, shipping address, billing details, and order information. If you contact us for support, we may also collect information you voluntarily share via email or WhatsApp.

How We Use Your Information

We use your information strictly to:

  • Process and fulfill your orders
  • Arrange delivery through our courier partners
  • Communicate order updates, confirmations, and support responses
  • Improve our store operations and customer experience
  • Prevent fraud and unauthorized transactions

We do not sell or rent your personal information to third parties.

Cash on Delivery (COD)

As we offer Cash on Delivery, your contact and address details are shared only with delivery partners to complete order fulfillment. This sharing is limited to what is strictly necessary for delivery.

Data Sharing

Your information may be shared with:

  • Courier and logistics partners for shipping and delivery
  • Shopify and essential service providers who help operate our store

All third parties are required to handle your data securely and only for the intended purpose.

Data Security

We implement reasonable security measures to protect your personal information. While no online system is 100% secure, we take appropriate steps to prevent unauthorized access, misuse, or disclosure.

Cookies

Our website may use cookies and similar technologies to ensure basic site functionality and improve user experience. You can manage or disable cookies through your browser settings.

Customer Rights

You have the right to request access to, correction of, or deletion of your personal data, subject to legal and operational requirements. To make such a request, please contact our support team.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with immediate effect.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us through our official support channels. Our support is available 24/7.